Nectar Card Fraud

General Chat
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I guess most people here will have heard about Nectar customers having had their points stolen.

It’s still a thing. I had 500 points used at a Sainsbury yesterday. Nectar email customers now when points are redeemed, which I think is fairly new.

Anyway, if it happens to you I’d advise contacting them on something which has a big screen. Their live chat interface looks like Windows 3.1 and is 3 iPhone screens wide (and doesn’t rotate to landscape). And it keeps disconnecting and ending the chat.

They are refunding me the 500 points and sending me a new card (which I will cancel - I use it so infrequently that I might as well just get a new one when I want to take advantage of Nectar prices).

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Yes, me!

A few years back there was a bonus points offer at Esso, so I went out of my way to use my Nectar card at an Esso petrol station. I had to hand over my card and the cashier did some swiping on his machine. Two days later my Nectar account was completely drained of points. I think I had about £120 worth at that point. Obviously I can’t say for sure that the two items are connected, but the boot fits.

Nectar returned the points and gave me some extra as a goodwill gesture.

These days I don’t shop at Sainsbury’s much so I don’t build up many points, but I’ve got my account set to auto convert to Avios so I don’t hold many points in there now.

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They haven’t mentioned any goodwill gesture for me (though £5 worth of points is probably below the goodwill line), which is another reason to ditch the card for me.

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This is why I spend mine as soon as I get over 500 points. That and the time that Sainsbury’s lost £25 worth of my Nectar points after I updated my online order then claimed that I’d never used any Nectar points.

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Earlier this year someone in Birmingham had a lovely day out spending 22500 of my points in various Sainsbury’s stores. The Nectar helpline didn’t bat an eyelid about setting me up with a new account, restoring the points, and gave me 2000 points to make up for the inconvenience.

Not sure how it happened - perhaps people just generating random barcodes with the right prefix and trying it out on self-service checkouts until they find one that works?

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