My friend hasn't received their monzo card in over a week of waiting

Hi guys,

I was wondering if someone can help me on here. I tried to get my friend to join me on monzo, however they have been waiting for their monzo card for about 10 days and they’ve already had to try order a replacement because it may have been lost in the post.

It’s really strange and frustrating because it’s not like we live anywhere remote, only just outside Oxford.

Thanks in advance.

Tell them to get in touch with help@monzo.com.

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She already did that and had no luck

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I’m gonna flag this post for staff attention so someone should hopefully pick it up and investigate. :+1:

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Okay, thanks!

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Hey @Knoxode, sorry to hear that, I’ll fire over a DM to follow up :+1:

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