They asked me to DM them my details. They didn’t even read the message. They are beyond rude and useless.
Monzos customer service at the moment is fairly pathetic, however you simply won’t get anywhere swearing at them if you do get in contact with them. They’ll simply hang up on you as quite frankly even if their customer service isn’t up to par the people on the end of the phone haven’t done anything themselves to deserve being shouted at.
Keep your cool even if they are impossible to get through to.
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I am not interested in sweating at them. To be honest I understand if these kind of things happened. Nevertheless I didn’t log out myself so I didn’t start this problem so I don’t understand why they wouldn’t be rushing to help me. It is pathetic their service, yes indeed.
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It’s a real shame that Monzo haven’t implemented an “I’ve entered the wrong email” button for people to easily get out of the sign up flow, as this issue keeps returning.
You don’t really need customer support for this. Everyone is saying the same thing… you just need to log in with the correct email address.
Have you tried doing a search across your email accounts to find out where you received your first welcome email or magic link? Doing this on gmail allows me to see that I signed up with my older yahoo address.
The first time you entered a different email to the one you signed up with it will have sent you into the new user sign up flow. When you then entered the same phone number as already linked to your existing account it will have faced an error as it cannot have two accounts with the same phone number. So you are definitely trying to sign up again and you need to go back and log in with the correct email.
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Was there an update?
Hi @Gerardo1906
I’m really sorry about this. We do have longer than usual wait times at the moment.
As has been mentioned, if the app is asking you for your phone number, that’s the signup flow, not the login flow, so it means you’re using the wrong email address.
I will DM you now with instructions on what we need to do to fix this.
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I know I’m fairly critical of Monzo at time (lots of times, to be fair) but name me another bank where this would happen.
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There’s a good joke here.
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If I recall, when you click LOG IN and then you enter an email address that doesn’t have an account associated with it, it automatically starts taking you through the account creation steps. Instead it should just error in my opinion “invalid credentials” or something along those lines.
Phone numbers need to be unique per account.This is why the number can’t be verified because you’re trying to create a new account with a one that is already in use with another account.
This is my understanding of it all - just the app trying to be too clever 
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A man walked into a bank. It made a right mess of his nose, blood everywhere, poor fella.
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Hi @Gerardo1906, are you sorted now?
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Hi again @Gerardo1906 - are you up and running now? Please let us know how you’ve got on.
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I have this exact issue! Try to open Monzo app and it’s randomly signed me out. Then I try and log in and it doesn’t recognise my email address. I have deleted and re installed and it still says the same thing. There is only two email addresses that I use and i’ve tried both even though I know I signed up to Monzo with the first one I was trying. Did you get anything back from this???
I’m 99.999999% sure you’re using the wrong email address.
Whenever this issue comes up, this is what the problem is. Even for people that are sure that they are using the correct email they signed up with.
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