I’ve been using Monzo for around a year with no issues. Over the past couple of months, I’ve found that at least five friends are unable to pay me. When they look at me on their contact lists, they can only invite me to join Monzo or send me their golden ticket. They can’t send me a payment. As far as I can tell, nothing about my account has changed - same phone number, email etc. Some things I’ve tried:
- Turning ‘enable payments with friends’ on and off again repeatedly.
- Reinstalling Monzo on my phone.
- Checking all the app permissions on my phone.
- Asking friends to delete me as a contact and then re-add me.
- Making sure ‘enable payments’ is turned on on my friend’s phones.
Now I’m talking with the techy people on the live chat, but after two days they still haven’t been able to fix.
Would be grateful for any ideas.