I had an awesome experience the other day with Customer Support
My card has been declining in cash machines for the last week or so, no idea why. First time I thought it was just a glitch so left it and a mate paid by cash. A few days later different machine it declined again, over the road same thing declined so I messages Customer Support explaining and asking if there was anything wrong with my account to stop cash withdrawals. First question I am asked “Have I withdrawn from an ATM before?” lol look at my join date (2016) it would be obvious to anyone that I would have done. Then they said future withdrawals should go through but seeing it was 4 machines in 3 hours something is clearly wrong which I said and then I said I would just wait till the next time as I really cba to talk as I was getting no where. They then asked for the last 4 digits of my card and again said it should be working fine by then I had tried another 2 more machines and the same thing happened so I just said again I would wait and try more machines. They basically said ok no problem and to let them now if there was anything else.
So 5 declines in a day and 1 a few days before and my card is ok?
Could have asked what machine I was using, or if card was damaged or wet or what other things that could go wrong or asked if I wanted a new card sent out…
Anyway left me feeling all warm and fuzzy