So I recently had a transaction which showed really wrong merchant info. Not sure why but because I knew no better I asked for help through the app. Turns out I could have gone into the transaction and clicked one button to fix what was shown.
Unfortunately the ways of doing this were very limited. Improving the mercant info does a search of some online database but whatever this is did not list the place I was at. Also the only way of adding an icon appears to be if they have a twitter presence.
It would be really good if there was a way of manually entering a web address for the company (In this case was a cafe inside a council sports centre).
You’re right, merchant data correction is in need of much improvement. It’s moaned about often.
Only accepting Twitter (or Instagram) logos is my biggest annoyance. If you send in a correction or get it touch with Monzo then you can always get a name or address fixed, but for the many merchants without a Twitter account there is nothing they’ll do.
The lack of choice for the logo did seem a little odd to me. The specific merchant in this case was “Cafe 42” which is the cafe inside Derby Arena. They do have a web presence but no Google “place”
It would be great to see a better way we can feed back to you the correct info, perhaps an option to send you & your team a direct message from within the app; with a photo of the shop sign or something else relevant so you know what you find online is the right thing.
we will get there eventually.