It would be great if Monzo could improve the merchant data correction process.
These are some issues I’ve come across:
Merchant data is regularly updated incorrectly.
If a merchant already has an incorrect or out of date logo, it very rarely gets updated.
If you want to use the Google API to change the location of a transaction, the transaction’s name and address also update - Google doesn’t always have the correct name.
There are a number of issues with merchant data including the lowercase postcode and the “Somewhere in” issues .
I regularly come across multiple merchant profiles for the same merchant.
Possible Solutions
Issues 1 & 2 could be reduced by having an optional notes section when merchant data is submitted so that COps know why a change has been submitted.
Issue 3 could be fixed by requiring separate submissions for transaction location, name and address.
None of this will happen, this thread is nearly a year old and nothing,
I’ve reported this stuff loads of times before and tbh I can’t be bothered to look for those threads so I’m gonna make a new one
Anyway this merchant data fail is really taking the piss now, this was and always has been The Slug & Lettuce yet all of a sudden it’s some random bar in Copenhagen!!
I really do fail to understand how a place can all of a sudden change to something else, is there no manual checks in place or no system locks once verified?
It really does defeat the point in having i…
3 Likes
Thought I’d put a topic in “Ideas & Feedback” so people can vote for it if it bothers them.
If a suggestion gets enough votes, it gets fed back to developers:
A quick note on Feedback & Ideas
As some of you may have noticed, we recently turned on User Voting for the Feedback & Ideas category. We are very happy with the initial results of this, and we’re encouraging synchronisation (and sending of traffic) to the category via our social media channels.
What that means is we’ll be sending tweets like this in response to user suggestions, and if the suggestion has already been made we’ll be directing them to vote for the existing topic. I already fed back the Top 10 most voted threads so far to our Product teams, and they were happy for the feedback. We’ll be doing that every few weeks.
Quick clarifier - just because something is a popular request does not mean in and of itself that we will be building it. But it definitely provides a data point and useful context, and can potentially aid with prioritisation .
5 Likes