We’re going further into the workings of Monzo this week with a familiar face. The Community’s own @nexusmaniac is stepping into the spotlight to give a little bit of background to what he does at Monzo.
He’s kindly written a little introduction below
I’m Marcus and I’m an Account Management & Savings Expert COp, which is what I’ve spent most of my 2+ years at Monzo doing :hammer_and_spanner:
My last job was a ~6 year stint in a little IT company where I looked after a small Operations team building/shipping server network appliances all over the world
But here at Monzo, I get to help folks out with all their savings questions & suggestions (Savings Pots, ISAs, Bills Pots, etc.), along with tracking down tricky bugs, supporting fellow COps with complex app questions and server as an all-around tech pest When I’m not doing my day-to-day tasks, I’m hard at work in Atom coding away at new features or making quality of life changes to the systems my teams use heavily
Marcus will be about between today and Friday this week to answer any questions
Would you rather fart audibly every time you got in a lift or every time someone introduced themselves to you, you instantly sneezed and this sneeze is so instant that you can’t get your hands to your face to stop flying snot?
Latest quality of life change was adding a little emoji and a “Locked until” date to the Pots section in our support tool so we can clearly see locked Pots
I’m currently working on a better way to convert things like statements to PDFs with @Moddingfriendly but something I’m trying to do solo is building a new information source so COps can more easily view pending payment requests (like Monzo with friends)
I’ve not decided on lunch yet but it’s between KFC & McDonald’s
You’ll need to enable that feature in Labs, please head over to the in-app chat if that’s not working for you
Definitely Linus Sebastian! (Linus Tech Tips on YouTube), they’re my favourite YouTuber – if Canada has KFC, I’d have to pick KFC (otherwise I might got for a nice Indian curry if they’re into spicy food)
No weird compliments are springing to mind but I’ll have a proper think and get back to you if I remember a good’en
It depends on what’s in my notifications panel when I wake up Messages get replied to first, then I’ll check Monzo if money’s gone out overnight and then I’ll flick through new emails
1. 2. 3. I don’t have a date for you but dark mode hasn’t been forgotten about, I promise!
And 4. I really loved getting the opportunity to star in a couple of those I’d do it again in a heartbeat but I do miss seeing them popup on Facebook/Insta/YouTube(?) Highly recommend signing up if we ever do ads like that in the future!
I’m feeling light today But my app is feeling quite dark
I’ve been here for 2 years and 4 months, according to HiBob An Account Management Expert (aka Troubleshoot, aka TechSpec) is the highest point of escalation for technical issues, like bugs in the app, before we log bug reports or raise incidents with engineers Generally, if you’ve been sent to the Account Management Expert team, things are going quite wonky for you with an app feature or with one of the many areas we cover It’s quite a diverse list: we look after a lot of card replacement / ordering queries, data subject access requests, legal queries, bugs and app features, account details and anything obscure which doesn’t really sit with another team
To put it simply, it’s a really awesome badge with lots of unique things to look at and a bunch of customers to help out But it can be a bit overwhelming if you’re not a fan of being kept on your toes
How coincidental is that timing?! I just had a meeting which touched on savings products a little bit I think 2022 is shaping up to be a fun year for savings or related products
Y’know, that’s a really good question! I don’t know if other banks/fintechs are doing this but I’d still throw my hat in the ring for features like shared Pots, I think it would have a lot of neat use-cases – especially for folks living together who don’t necessarily want to setup joint accounts or rely on Shared Tabs / bill splitting – but I feel like it’s not as simple as just granting your friends access to your Pots