Weāre going further into the workings of Monzo this week with a familiar face. The Communityās own @nexusmaniac is stepping into the spotlight to give a little bit of background to what he does at Monzo.
Heās kindly written a little introduction below
Iām Marcus and Iām an Account Management & Savings Expert COp, which is what Iāve spent most of my 2+ years at Monzo doing :hammer_and_spanner:
My last job was a ~6 year stint in a little IT company where I looked after a small Operations team building/shipping server network appliances all over the world
But here at Monzo, I get to help folks out with all their savings questions & suggestions (Savings Pots, ISAs, Bills Pots, etc.), along with tracking down tricky bugs, supporting fellow COps with complex app questions and server as an all-around tech pest When Iām not doing my day-to-day tasks, Iām hard at work in Atom coding away at new features or making quality of life changes to the systems my teams use heavily
Marcus will be about between today and Friday this week to answer any questions
Would you rather fart audibly every time you got in a lift or every time someone introduced themselves to you, you instantly sneezed and this sneeze is so instant that you canāt get your hands to your face to stop flying snot?
Latest quality of life change was adding a little emoji and a āLocked untilā date to the Pots section in our support tool so we can clearly see locked Pots
Iām currently working on a better way to convert things like statements to PDFs with @Moddingfriendly but something Iām trying to do solo is building a new information source so COps can more easily view pending payment requests (like Monzo with friends)
Iāve not decided on lunch yet but itās between KFC & McDonaldās
Youāll need to enable that feature in Labs, please head over to the in-app chat if thatās not working for you
Definitely Linus Sebastian! (Linus Tech Tips on YouTube), theyāre my favourite YouTuber ā if Canada has KFC, Iād have to pick KFC (otherwise I might got for a nice Indian curry if theyāre into spicy food)
No weird compliments are springing to mind but Iāll have a proper think and get back to you if I remember a goodāen
It depends on whatās in my notifications panel when I wake up Messages get replied to first, then Iāll check Monzo if moneyās gone out overnight and then Iāll flick through new emails
Tell me about your mode mood. Are you feeling dark or light today?!
Also, how long have you been with Monzo now? What does it mean to be an Account Management expert? Do you think thereāll be a renewed focus on savings products next year?
Finally, if you could add a feature from any other fintech or bank to Monzo, what would it be?
(Your reply shall be judged solely on your use of emoji)
1. 2. 3. I donāt have a date for you but dark mode hasnāt been forgotten about, I promise!
And 4. I really loved getting the opportunity to star in a couple of those Iād do it again in a heartbeat but I do miss seeing them popup on Facebook/Insta/YouTube(?) Highly recommend signing up if we ever do ads like that in the future!
Iām feeling light today But my app is feeling quite dark
Iāve been here for 2 years and 4 months, according to HiBob An Account Management Expert (aka Troubleshoot, aka TechSpec) is the highest point of escalation for technical issues, like bugs in the app, before we log bug reports or raise incidents with engineers Generally, if youāve been sent to the Account Management Expert team, things are going quite wonky for you with an app feature or with one of the many areas we cover Itās quite a diverse list: we look after a lot of card replacement / ordering queries, data subject access requests, legal queries, bugs and app features, account details and anything obscure which doesnāt really sit with another team
To put it simply, itās a really awesome badge with lots of unique things to look at and a bunch of customers to help out But it can be a bit overwhelming if youāre not a fan of being kept on your toes
How coincidental is that timing?! I just had a meeting which touched on savings products a little bit I think 2022 is shaping up to be a fun year for savings or related products
Yāknow, thatās a really good question! I donāt know if other banks/fintechs are doing this but Iād still throw my hat in the ring for features like shared Pots, I think it would have a lot of neat use-cases ā especially for folks living together who donāt necessarily want to setup joint accounts or rely on Shared Tabs / bill splitting ā but I feel like itās not as simple as just granting your friends access to your Pots
When Iām not doing my day-to-day tasks, Iām hard at work in Atom coding away at new features or making quality of life changes to the systems my teams use heavily
(if I can pick custom ones) else itās gotta be 
(second place would be HotChip wallart / poster and third place goes to a new Monzo hoodie haha)
emoji and a āLocked untilā date to the Pots section in our support tool so we can clearly see locked Pots 
(Linus Tech Tips on YouTube), theyāre my favourite YouTuber ā if Canada has KFC, Iād have to pick KFC (otherwise I might got for a nice Indian curry 
if theyāre into spicy food)
Ads?
Generally, if youāve been sent to the Account Management Expert team, things are going quite wonky for you with an app feature or with one of the many areas we cover 
But it can be a bit overwhelming if youāre not a fan of being kept on your toes