Over the past few days I’ve had the worst customer experience with any company ever in my life. I’ve had these issues in order:
Can’t use my Starling debit card to pay friends with Apple pay through monzo.me. Since Starling are saying it’s not from their side, the only logical explanation is that monzo are intentionally blocking Starling Apple pay payments (guess why?).
I contacted monzo’s support for this but they were very unprofessional and didn’t provide any help!
One of my friends whom I’ve invited to monzo few weeks ago had his account blocked because of incomplete identity verification. I was trying to help him by contacting support and telling them I invited him and that he used my bank card for his initial top-up and they can find all the verification info in my account’s previously verified info. Guess what, now my account is blocked too! They’ve mistakenly blocked my account thinking I was saying my account wasn’t verified!
Now I’ve been removed from monzo.me too!!
And, of course, monzo’s support take at least a day to reply to just one of my messages!
I’m an old monzo user, I’ve invited more than 20 or 30 friends to monzo. My account has “Enhanced Identity Verification”!
I used to be a loyal customer and I should be receiving your current account tomorrow. But really, what kind of sh*t is this quality of service you are providing?