Dictatoric administration of this forum!

Can you please point out where have I attacked anyone?

Somethings are more complex to investigate and therefore require some time to do so something I guess some people do not understand.


EDIT: Also I was going to say in the other thread that if I see new threads that mention a particular bank and or forum I just view as trolling now :eyes:

" I used to be a loyal customer and I should be receiving your current account tomorrow. But really, what kind of sh*t is this quality of service you are providing? "

sorry but this does seem a bit aggressive to me really on a public forum

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I didn’t say you attacked anyone. I said you were rather on the attack side. You came in all guns blazing.

Monzo is rubbish, terrible customer service etc.

@anon95680666 asked you for clarification and you contradicted yourself in quite a standoffish fashion. You didn’t attack him.

That’s how I saw it.

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Expressing my opinion on the quality of service of a business or official entity is not illegal nor forbidden. In fact, it’s freedom of speech! I’m not attacking anyone personally by saying this!

Personally I think the moderation on here is a bit harsh, but going thru historical threads things have got out of hand before, so I can see why they er on the cautious side and stamp down on things before a likely occurrence happens

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You’re still able to edit your original post.

I think it was reasonable for James to point out that you’d also posted about this issue on social media.

The team will be replying to your original post shortly.

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Ok - I hope you get your problem with Monzo sorted out :slight_smile:

If you have concerns about how this forum is being managed, could you please create a dedicated topic to discuss this issue & point out specific examples. We would welcome any feedback that you have.

The original thread was locked due to the flood of replies and it was on track to become a huge fight. I support Alex’s decision to lock it down pending a staff reply.

They will no doubt be able to shed more light on why the problems happened, but here on the public forum we don’t have those details.

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@iansliversides reply showed me that he understood by story in the opposite way. The way he said it was as if he’s justifying why my account (not my friend’s) should be blocked!

I’m a moderator on a huge (2m+ active members) forum and I think the moderation here is just fine. At the end of the day, this thread is pointless and you should take up concerns with the admins and have patience for them to get back to you. This is a private forum and it’s entirely up to Monzo how it is moderated. If you strongly dislike their moderation style, the solution is clear — don’t post here. :+1:

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Well the problem is that there are regulations that force Monzo to take precautions and they may have to freeze/cancel an account if it is in breach of those regulations. I don’t agree with those regulations either but I don’t blame Monzo or any other bank for them as they’ve got no choice in the matter.

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A member of the team has now responded to your original topic which has now been reopened so you’re welcome to respond -

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I don’t. I pointed out how the forum had had threads get out of control in the past and how that is the reason a heavy hand makes sense

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I wasn’t justifying it that way - in my mind at least- I was simply trying to say that if you use one debit card to fund two accounts on different phones for different people it would possibly flag up to Monzo that it needs looking into - I might have said it badly but that is what I was trying to say :slight_smile: apologies if you took it the wrong way

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I totally got what you were saying… given my reply :grinning:

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wow that escalated quickly didn’t it :slight_smile: :slight_smile: which really shows why @alexs closed the thread down waiting for Monzo staff to respond not to shut your comments up @is7s :slight_smile:

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@is7s I’m really sorry for the frustration caused and hope my colleague @JarnoWolf has managed to clear a few things up for you in the original thread!

The community forum is one of our most valued platforms for honest feedback from the community whether positive or negative, we listen and work hard to build on it! I would encourage you and anyone else to share your experiences so we can continue to do this.

That said, this thread doesn’t seem to be going anywhere constructive so I’m going to close it down now :slightly_smiling_face:

Just to clarify, I think @alexs temporarily closed this thread in anticipation of a response from us rather than to shut the conversation down. He also flagged with us privately as a topic which needed a reply from the Monzo team :+1:

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