Monzo veryifying account

[N26throwaway]

@N26throwaway

I’ll update this post when I find it.

So I found the thread, and the reply from @AlanDoe here:

Complaint Procedure

I could only make assumptions but if we’re speaking to a customer over email then we’ll verify the customer over that medium and this is usually because the app itself is unavailable to the user. The in app chat service will be the faster option between the two but if someone is unable to access the app for whatever reason (lost phone, etc) then we need to endeavour to help the customer over email and in turn make sure our obligations to account security are met. Hope that kinda answers it @N…

Not an ideal response, and I remembered it wrong.

I’d personally reply back to the email asking for a more secure method of providing the documents they’re requesting.

I find it baffling that Monzo don’t just make secure help accessible within the app itself from any screen during onboarding so they can assist with issues like this better.