Been waiting nearly three weeks, my app still saying we’re veryifying account information, uninstalled and reinstalled the app, logged in, still saying we’re veryifying your information. I have been asked to send photos and Id by email but not sure if it is safe to do so.
It was 6 days, 6 days ago when you asked last time?
I’m not sure why they want it emailed, maybe they don’t trust what you’ve submitted so far? Some people wouldn’t trust sending it via email, some would. Only you can make that call. But if they’ve asked for it, I wouldn’t have thought you’ll get an account without doing it.
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In terms of ‘is it safe’, so long as you are emailing an address with one of these domains, it’s (edit) relatively safe in that it will go to Monzo, but it wouldn’t be encrypted so it’s not impossible someone may intercept it.
@monzo.com
@monzomail.com
@monzoemail.com
If you have been asked to email any other domain by anyone, I would email help@monzo.com to figure out what’s going on first.
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Yeah it was 6 days ago but I was waiting over a week beforehand, I gave my id and photo when I applied for the account so was not sure why they were asking to send it again via email.
It’s a good point. Although I’d say that’s a particular approach to security - people send emails with this stuff all the time (eg to employers when signing contracts), and there’s not a huge amount that can be done with a passport scan really. I’d still be happy to do it, but it was probably not right to say it was ‘safe’.
If you are concerned, you can certainly encrypt it before sending I suppose and send the encryption key through the chat or something like that. Or maybe Monzo have PGP keys 
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I’m not an expert but I would imagine providing secure document transfer on any device might be complex? And the need quite niche?
Really hard to make consumer friendly ways to achieve end to end encryption. Especially when so many peoples devices are already somehow compromised.
The thing is Monzo already has an encrypted channel - their in-app chat. Email is used only for exceptional cases which is why I say the need is niche.
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