When I checked my Co-operative Bank bank account this morning, I was concerned to see a £300 transaction for Stripe, which I was not expecting. I called customer service and ended up blocking the card, as they couldn’t give me any further information about the transaction.
I then received a call back a little later from their fraud team to confirm that it was actually a Monzo transaction from Saturday morning.
This is the first time the statement narrative has not been Monzo and I don’t remember seeing an email or alert that it was changing to Stripe.
Please could you investigate why this is happening and alert other users so they don’t make the same mistake I did. I now have to wait a week before I get my new bank card. Luckily though, my Monzo is working fine!