Could we get a statement from Monzo as to why this happened rather than just “this should now be fixed for future top ups”, please? It’s cost quite a few users’ time to figure out an unknown charge on their bank statements and I think we’re owed an explanation.
Found this an hour too late! Just had my card cancelled because of a random Top-Up showing as Stripe and the bank could not tell me any more information regarding it. Would of been good for Monzo to alert users on this, if they knew about it that is.
Also noticed this, topped up via Apple Pay and it came through as “STRIPE”. Which confused the living hell out of me for ages! But OK - Now I see this thread I know I’m not going mad nor alone!
That probably depends on what information Stripe have shared as to why it happened. As I understand it it was their outage (which is why it affected a number of banks rather than just one).
Just wondering if anyone has had the account that they top up Monzo with hacked by a UK company called Stripe? A few of us on our year abroad have had money taken out of our accounts after topping up our monzos!
Stripe is the payment processor for Monzos topups. An error occurred with Stripe this week (not Monzo) where it defaulted the transaction name on your bank account to the processor name Stripe (instead of Monzo). Monzo has changed this back to Monzo. Some old transactions will say Stripe because they have already been processed. It is not a hack, it is just a transaction naming issue.
Pleased I saw this thread as the same thing happened to me, too!
Also, curiously, the payment appeared on my bank statement 2 days after I topped up via debit card. I know there can often be delays with transactions showing up, but it hasn’t happened with a Monzo top up before. I wonder if the two are at all related?