Hey guys My Monzo metal premium card has been swallowed by 2 different atms :man_facepalming: Its because atms cant process the material, weight and thickness of the card. Its a risk using the card in many atms as the mechanisms seem to have trouble spitting card back out. Anyway, i want a new met…

Hi Klyde, In your Monzo app, go to Help >, search “Contact us” > Contacting support > Select the hyperlink under “Chat with us” to go straight through to Monzo who will direct you to the correct team. Unfortunately none of us can help you here, although the weight and material of the card doesn’t …

[image] Klyde1988: Its because atms cant process the material, weight and thickness of the card. Its a risk using the card in many atms as the mechanisms seem to have trouble spitting card back out. Is this what the bank told you, or is it what you’re assuming since it has happened a couple o…

I’m sure ATM’s don’t scan the weight or materials of a card. So long as it’s the right shape and has the correct information on it then surely this is all that is required?

No matter the reason it swallowed it, you won’t be charged for a new card as per Monzo T&Cs [image]

Reminds me that I am still shocked a stolen card isn’t replaced for free.

I recall Monzo saying if you use Monzo as your main bank and are entitled to the 2 free replacements a year, then you can opt to have a free replacement card sent out of the coral kind while still remaining a Premium customer. With how many cards are stolen each year, I think its only fair the cust…

[image] betalogic: With how many cards are stolen each year, I think its only fair the customer pays the £50 cost for a replacement If someone has reported a crime to the police and has a Crime Reference Number then I still do not think it fair to be charged for a card you’re paying for. Of …

I can only suspect that in the instance of a greedy ATM, Monzo may pass on the cost of the replacement to the owner of the ATM - there must be some sort of thing in the background for Monzo to confirm its been swallowed and the customer isn’t just saying that.

Probably. I’m not likely to budge on my principle here though - a one man stand! (I am also biased as a victim of having my phone (with cards in the back) swiped from me on the grand streets of London and given I like my metal card it would be a little kick in the teeth to have to cough up £50 for …

Monzo premium card swallowed by atm 🏧

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betalogic 30 January 2023 14:33 19

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Monzo premium card swallowed by atm 🏧

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