Monzo Premium (Assurant) phone repair - shocked

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21

Sadly the terms of Assurant do cover them using non-OEM parts:

Repairs will be made using readily available parts, or we may provide remanufactured products. These may contain parts that are of similar or equivalent specification, and these may include unbranded parts. This policy is provided in addition to any manufacturer’s warranty that applies to your mobile phone (“applicable manufacturer’s warranty”). Nothing in this policy is intended to affect your rights under the applicable manufacturer’s warranty or your statutory rights.

Was part of why I cancelled Premium around the same time I upgraded phone and got Apple Care+

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22

AppleCare+ all the way. Can’t beat walking into an Apple Store and having it fixed or swapped in front of you. Premium service for a phone at a premium price.

Packaged accounts have always had their caveats. Whilst some won’t kind what parts are in their phone. When it comes to Apple devices. The software experience just degrades you for it.

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23

Once theft and accidental damage was added to AppleCare+, it turned it into a non-brainer if you really want protection for your Apple device.

24

Can you only take out AppleCare for a new phone? Not a year old phone for example?

25

I think you get something like 30 days after buying a new device to add AppleCare if you decide you want it.

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26

And does it last as long as you keep paying the fee? Say a 4 year old phone?

27

Yes.

You have to buy within 60 days of purchasing your device, can pay for a 2 year fixed, or can pay for cover monthly till you stop.

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28

I should know better than to just blindly answer things without looking up the truth. 60 days is generous.

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29

Never seen the point in insuring my phone, either through some packaged account or from an insurance company.

In all these years I’ve never needed to use one. I use my phone’s generally until end of life (no more software updates), once we get to that stage, it’s new phone time.

Never damaged a phone or lost one either :rofl:, when my Pixel 6 Pro needs a new battery, as that’ll not last the 5 years worth of software updates. I’ll just buy the Google repair kit for it and replace the battery myself.

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30

AppleCare aside, is anyone aware of a package bank account with mobile phone insurance not with Assurant?

31

I had HSBC select cover… they use Aviva for phone insurance. NatWest as well

32

And they’ll still send it somewhere shoddy.

33

Some will actually let you, and encourage you, to take your Apple products to Apple for repair and servicing, and they’ll reimburse the invoice minus the excess.

This was the way of Monzo’s former insurance partner with a previous version of Plus.

34

Same with Apple care. My wife received refurbished replacement directly from Apple… with faulty power button

35

I like that way of doing it.

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36

Had a call from Assuarnt… in 2-3 days DPD will deliver replacement phone

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37

Well that’s an improvement! Aside from all the inconvenience

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38

It sure is but I bet they are not happy about it