Monzo Plus Virtual Card Google Play Issue


I have removed my old Monzo card from my Google Pay account and added my new virtual card which I have created as part of Monzo Plus.

It’s registered the card and I can use it with things like buying movies or apps through Google but it won’t allow me to register it for contactless payments.

As you can see, it advises me to contact Monzo.

Any ideas?

Is it because when it comes to the occasional verify with pin, there’s no card to use at the terminal?

It never does that when using contactless on my phone, only when I use contactless on my card does it occasionally ask for a pin for security.

You can’t add virtual cards to Google Pay or Apple Pay

Any particular reason for this? Really defeats the whole purpose for me…

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Because you can only use them online :+1:

It is in sorts ‘online’. You can use Google Pay to pay for things through Just Eat and the Play Store.

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It’s just not set up for mobile payments - due to regulatory requirements of doing so.

For now you’ll be limited to “remember card details” options rather than mobile pay.

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A bit dissapointing but understandable, thank you.


To an extent it’s not really needed for Google Pay contactless transactions because Google Pay uses a virtual card number rather than your real card anyway. You’d have a virtual card of a virtual card linked to your real card.

Sorry to revive an old thread,

I am facing a similar issue. I have added a Virtual Card through Google Pay (web). It shows up in the Google Pay (app), but wants verification before it can be used for contactless. Upon attempting to verify it takes me into the Monzo app where… nothing happens. I authenticate, and land at the feed with no prompts to verify anything.

When viewing the Virtual Card in Monzo I have the option to add it to Google Pay (app). I can do do that, and get the prompt to authenticate back in Monzo, but then Google Pay (app) tells me the card is already added and I get no further.

My conclusion seems to be I can add the Virtual Card to Google Pay (web), have it remembered in Chrome, autofill works, and it half-work in Google Pay (app) but cant be verified. Or, I can add the Virtual Card to the Google Pay (app), have it working for contactless, but then it doesn’t sync to Google Pay (web) and cant be autofilled in the browser.

Is the consensus still that Virtual Cards shouldn’t be used for contactless via the Google Pay (app)?

Not totally true.

When I was waiting for my card to arrive but there was an error in setting it up with Apple Pay (long story) this is exactly what I did.

If you attempt to add the card in via wallet it’ll fail.

But if you create a pot, create a virtual card it’ll let you do it, as below.

This worked really well via contactless till my actual card arrived

EDIT: just realised this is a really old thread, so it may not have been possible at the time!