Cannot verify card for contactless payments on Google pay

[MrTimmo (Timothy Wright)]

I had to reset my device and lost the use of my mobile wallet on Google Pay. I’ve been in contact with Google and they have said that I need my bank to cancel the mobile wallet tokens/virtual account number so I can start afresh.

Is that something Monzo can do for me?

Thank you

Tim

[Anarchist (Press ‘Help’ search ‘Contact us’ or email help@monzo.com or call 0800 802 1281)]

@MrTimmo

Is that something Monzo can do for me?

Probably. You’d get a definite answer from Monzo, though.

[RichardL (Richard)]

It sounds like this, but it also looks like they weren’t able to get it sorted.

Google pay setup failure

After changing phone a month ago, I’ve been having a nightmare trying to re-setup google pay on my phone. Every time I try to add my monzo card to the wallet, the last step of contacting the bank always returns a problem and asks for me to contact the issuer (not to verify I approve the card). I spoke to monzo after trying again a few days later and they could see, I assume all, the requests from google pay to add the card, but after escalating the problem they told me to contact google. So th…