No wonder Starling closed their forum. This thread doesn’t show much of a community…
However, nonetheless, I’d like to see how the offerings here evolve. Like many, the initial offerings don’t tempt me (although I can’t wait to see that midnight blue (?) coloured card!).
The fact that Monzo staff have taken the time to reply to the thread and comment on their thought processes is ultimately what sets them aside from other companies. You’d be amazed how many firms launch ideas and then sunset them without comment. It feels good to be part of this launch and improvement process.
It’s disappointing that 24 hours later this has been closed due to the number of flags
We’ve reached out to a couple of people this weekend and I really don’t want to be having to write more DMs about the Code of Conduct.
Please keep this on topic and civil otherwise we will unfortunately have to close this thread permanently.
As has been said above, we really value your feedback and thoughts on Monzo Plus but a number of the points have already been made further up so it would be good to avoid circular discussions
To reiterate - this is simply a trial! We have always believed it’s much better to run small scale tests - to ship and iterate gaining actual customer feedback rather than postulating on what people might want. Y’all have come up with some awesome ideas for how we can make this better, showed us where our assumptions were wrong and given some really great feedback.
Please don’t make the mistake of assuming this is the final product! If we thought it was perfect we wouldn’t be running these tests nor having this discussion; I think that goes for the rest of our product too
[Edit: the below was written and posted as an attempt to drag a thread back on topic, but then the posts in question were subsequently split and moved]
I’m confused.
The subject of this thread is “Depositing Cash at the Post Office.”
I thought the idea being suggested by @NeilM was that Monzo+ subscriptions could subsidise the Post Office charges, so that customers wouldn’t have to pay directly to deposit cash.
So how does making Monzo+ a loss-leader help that?
As a point, using obviously throwaway figures from this thread:
£20 a month for a Plus product including car insurance
Car insurance costs £100 a month for one person here
Suggestion of getting 50,000 people to sign up
I’ve reopened the thread and removed some of the most flagged posts.
Let’s please keep it on-topic and avoid personal remarks. If we have to close the thread again we’ll leave it locked permanently. And that’s not what we want at all.
Great to see Monzo trialling these things. Much better than going quiet for months then rolling out Monzo Plus with no feedback or interaction.
Not mad keen on selling a ‘Plus’ badge as a ‘cool thing’ but I understand that will appeal to some.
And as is clear, finding the right offering will be the tricky point. As I’ve said elsewhere, personally I’m wary of paying customers getting access to ‘premium’ style features, and most times insurance offerings can be found cheaper elsewhere. At least until Monzo has the size and heft of a Lloyds to broker better discounts on bulk deals with insurance companies?
Anyway, looking forward to seeing what comes out of this trial!
If we thought it was perfect we wouldn’t be running these tests nor having this discussion; I think that goes for the rest of our product too 