Monzo Plus - Small Scale Trial


(Charlie Kelly) #473

This is an interesting move. I’m not enamoured in the slightest with free merch and different colour cards. Travel insurance is good and I like the Emergency Cash idea but everything else is gimicky rather than functional.

I asked COps if they’d change my monzo.me link and they did for no charge, so it’s a little silly to see that it’s now a ‘premium’ feature. Disappointing on the whole.


(Richard Cook) #474

Hi everyone :wave:

We just wanted to drop in and say thanks for all the feedback so far. We’re reading every reply, and it’s all helping to inform the next steps for Monzo Plus. The thread is getting a bit heated, so we wanted to post a reminder about what we’re doing (remember: this is still a very-small experiment) and a summary of the feedback we’re hearing from you.

Earlier this week, @luba shared an update on why we’re doing this test and what we’re hoping to find out. Give it a read here:

And here’s a summary of what you’re telling us here in this thread:

1. You like the new card colours…

But maybe it’s a lot to pay…

2. You don’t find the current travel insurance exciting enough

3. And you think it’s over-priced

4. There are some questions about whether the supporters package offers enough value

5. And you asked whether the people that signed up during this small trial are locked into the payments

To answer that last question: yes, the people that signed up for the offers are ‘tied-in’ to them. They’ve agreed to pay what they’re paying and we don’t think it was unclear. But we’ll give these people lots of notice if anything changes about what we’re offering them (say, we add something else to the bundle). And again, it’s a very small number of folks.


Please do keep the feedback coming. This thread is really important to us and we’re reading every post. We want Monzo Plus to be the best it can be and feedback from you, our most passionate community members, is invaluable - as are the insights from the people receiving and taking up the offers through the app.

So we’d love to keep this thread open. It’d be great if you could help us with that by not bringing in unrelated discussions (please create or join another thread for those) or repeating the same points over and over. Thank you!


(Ben ) #475

Random thought but - quick poll… forum users - are you part of the trial?

  • Yes, I’m part of the trial.
  • No, I’m not part of the trial.

0 voters

Someone above mentioned how we don’t even know how many forum members are included in it - so yeah. Let’s see?


(Blake Foster) #477

This is hilarious. 35-0.

The internet can be ugly sometimes.


(Richard) #478

Very much so…

For the package without insurance etc… yes.

I don’t want/need a Monzo t-shirt, however… for a different coloured card… a one off fee would be better
(and hopefully a better quality card)

2 and 3 sort of merge together for me. Probably more… not enticing enough. When compared to RBS £16.99 gets us this stuff Edit: Should add… 16.99 covers the wife and I… plus if we had kids

Not bothered about points 4/5


(Jordan) #479

I think, personally if you were going to offer a subscription to change card colour, being able to choose the colour and not from a set list would be more enticing. But I do like the colours and can see that they “fit” the Monzo branding.

I think that £3 x 6months = £18 isn’t actually that bad a value when you look at what you get and not just see it as a card colour change - but maybe it can be a separate offering and not lumped in with the “Monzo Plus” branding - just my 2 cents.

I think as others have said things like it covering winter sports (optional), family as well as maybe adding some more personal choice into it would make it more exciting.

I think that is the core issue with the offering - on the face of it its not bad, until you see the cost. Although I think it is unfair to compare with the likes of the Nationwide FlexPlus account, the offering is just too expensive for the vast majority (not to say it isn’t suitable for some).

I think this is the same question as 2 really, as the product is a “package”.

I don’t personally see a problem here, you’ve explained the terms and that is all you need to do. Other banks who provide mortgages know they will be offering new fixed-rate products or new innovative mortgage products, but don’t say “oh no you can’t possibly take this one up right now as it’ll change” - things change all the time and if you like the look of this deal and are offered it, you’ll take it up.

I think that offering a more pic n mix style package would be more exciting from Monzo - I can see the added cost in managing this and getting it to launch but I feel otherwise it’ll just get lost in the big wide world of package accounts that are currently offered by the legacies and fin techs alike.

Either way, I’m excited to see Monzo reach out into different areas and products, not everything is going to be a hole in one and I’m keen to see the development.


(William Brown) #480

N26 are £14.90 for metal subscription I’m giving up on them cause they are saying I never cancelled when I did and they are trying screw me out of 10 months off £14.90 not going to happen I ain’t paying one penny to them and I believe my life lies with monzo cause I can do more with monzo than I can with N26 and I’d rather pay for extras I want and willing to pay for and not just expect the bog standard most banks give you and monzo want just say tuff you gotta pay and monzo will work with you to fix any problem treat you as a person and not getting the money first and saying if you don’t pay it will effect your credit rating that’s how N26 are treating you cause they said you don’t pay £14.90 you will make your credit rating go down cause they will charge it and put you in to unauthorised overdraft intentionally and make you default and report it cause they don’t want you to cancel or close account just pay it now they say monzo have best customer service they will find a way to say yes to all your requests and aren’t driven by you must pay it now attitude that most banks operate


(Peter Shillito) #481

Are cards print to order, or is there a pile of hot coral cards with numbers and everything on waiting for a name to be stamped on? How difficult is it to print a photo onto the cards like Barclays do? I’d be way into that for, say, a fiver one-off


#482

For me it’s better to pay one off fee of £20…
£3 contract for 12 months - :poop:


(Christopher McCarthy) #483

I also have a current account with Natwest. I lost my phone on a night out in London, had a replacement in under 24 hours. Excellent service.


(Bruce) #484

£11/month for insurance and £200 extra :wink: has someone done the maths - seems to be a little :face_with_raised_eyebrow:

Not very constructive

Should have added

If this came with phone insurance - sign me up ! Even if it’s slightly more

I currently pay £14.49 per month just for phone


(l8n.me) #485

If I’m honest it feels like you’ve botched this together with 20 seconds thought. It doesn’t seem at all targeted to your customers. For example if you have a customer base full of tech fans, might a top notch gadget insurance be of more value to them than travel insurance? I don’t know, but it’s a question. Might partnering with someone like 1Password for a free subscription work? It doesn’t actually seem like this is aimed at your customers at all. It just seems like a very half hearted attempt at a generic packaged account. You’re a tech business, you have all this data on your customers that you can use to create the product they need, I can’t see asking them, or even trialling things, would be more value than looking exactly who customers are and how they spend.


#486

+1 for this if the price is right


(Jeff) #487

‘Botched’ is a bit much. It’s very clearly a trial. Perhaps such forceful criticism could be made of a full rollout, but not now. These partnerships perhaps were easier to get arranged in a short timeframe than others. Gadget insurance is a very obvious one and something I’d personally be very interested in, but I’m sure Monzo knows this. Give them time at least.


(Jordan) #488

I think it’s only 6 months? So would only be £18 - but I can see the advantage of it just being a one off payment.


(l8n.me) #489

I don’t understand why botched is a bit much. I think it is botched, you think it isn’t, that doesn’t mean it’s a bit much. That’s why we’re all different and allowed to have different ideas.


(Jeff) #490

Maybe. I’d say it’s like calling a half-built house botched. Is it really representative of the finished home when it’s a pile of bricks and wood? Probably not. I’d agree with you if what’s broadly on offer now is representative of the finished Monzo Plus, but somehow I doubt that. It’s just some ideas that are easy to knock out now to see if it’s worth expanding on, from what I can see.


(Splodf) #491

You can definitely botch a half built house.

Builders get kicked off jobs everyday up and down the country for a poor first lift.


(l8n.me) #492

If I was actively asking people to pay to live in it while it was half built, yes, I would say it’s botched. If I’m paying for a house I expect it to be as near as to 100% as possible. I’d stay in it for free half built, but not expect to be asked to pay for the privilege.


(Adam Williams) #493

N26 are £14.90 for metal subscription I’m giving up on them cause they are saying I never cancelled when I did and they are trying screw me out of 10 months off £14.90 not going to happen I ain’t paying one penny to them and I believe my life lies with monzo cause I can do more with monzo than I can with N26 and I’d rather pay for extras I want and willing to pay for and not just expect the bog standard most banks give you and monzo want just say tuff you gotta pay and monzo will work with you to fix any problem treat you as a person and not getting the money first and saying if you don’t pay it will effect your credit rating that’s how N26 are treating you cause they said you don’t pay £14.90 you will make your credit rating go down cause they will charge it and put you in to unauthorised overdraft intentionally and make you default and report it cause they don’t want you to cancel or close account just pay it now they say monzo have best customer service they will find a way to say yes to all your requests and aren’t driven by you must pay it now attitude that most banks operate

It’s dangerous to go alone. Take this.