Monzo.me payment processing time

Help
1

Has anyone used Monzo.me recently - how long does the transfer take these days?

A friend opted to pay me with it yesterday, rather than do a bank transfer, and we’re now regretting it. The money has gone from his account, but hasn’t turned up in mine.

Presumably it’s not meant to take more than 24 hours. I seem to recall it being instant when I used it before, although that was probably around 2020.

*Yes I have asked Monzo Support on chat, but thought I’d ask here in case they take any longer to respond (1 hour so far!)

2

It should be instant, did they get a confirmation email?

I suspect it hasn’t gone through and the money will be refunded to their account.

3 Likes
3

Always instant for me.

1 Like
4

Ta muchly. I will continue to investigate with Monzo support when they wake up, but will let my pal know it probably hasn’t gone through.

5

It’s one for his bank to answer, not Monzo.

How certain are you that he’s actually paid you?

6

He can struggle with technology sometimes so perhaps it was user error, but he was pretty adamant it had been taken from his account. He’s sent it as a bank transfer now anyway.