Monzo lost my ACH. Support MIA

Just as a heads up folks, Monzo appears to have lost an inbound transfer from Venmo sent 5 days ago - and customer support are not responding to chats and the phone line hangs up without connecting to a human.

Might be an outlier, but both are not good signs.

What makes you think Monzo have lost it?

@denisewong might be able to take a look if you’re based in the USA.


@Revels Venmo have the transaction ID, which means it went through fed. I’ve done loads of transactions every week with Venmo, first time one went missing.

Thanks for the tip @Carlo1460. @denisewong can you DM me please, urgently. Needed this money before the weekend.

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Responded to your DM!

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