Something i’d love to know, i haven’t tested it because my other account already had my Monzo account setup as payee(it’s only payee as its only used for cheques), If you add money to your account using this, does the sending bank save these your Monzo account as a Payee, i.e once you’ve done it once, would you be able to go to that banks app and pay as normal from that point onwards?
Just to update everyone, easy bank transfers are now live for 30% of customers on the latest versions of our apps. We’ll go to 100% when we’re confident everything is running smoothly.
Out of curiosity, is there a message in the feed or something to let customers know about the feature. Or are you leaving it quiet and waiting for customers to discover it themselves?
I guess the banks have never had to ‘pattern match’ new payees before because they’ve always been created by customers directly in their won app/web page. This is the first time that external creating has been possible so they’re just not set up for it.
Not really, there are sometimes very good reasons customers might want the same payee to appear more than once - but with a different reference number.
Monzo really need to change their system so that the reference is consistent to avoid this - though I know @kieranmch has said the current set-up is temporary to help with troubleshooting.
A Monzo tweak would work around it, sure, but only if I didn’t want different references. To fix it properly, the “other” bank needs to get smarter about it’s payee management.
That would mean that everyone who tries this now and already has Monzo set up as a payee would find their payee reference changed - which I assume most will not want to happen.
I think this is one situation that Monzo will have to conform rather than expect the rest of the industry too.