Good morning all,
Apologies if this hasn’t been posted in the right place, my first time posting here. I’m a little concerned…
I want to use Monzo as my main bank, I’ve heard good things about it and I’ve been left disappointed previously with my current bank HSBC.
I set up my Monzo account last night and transferred about £2000 into the account so I can add it to my savings pot, I missed the cut off time however it left my HSBC account at 7:34am this morning and it’s still not appearing in my Monzo account.
HSBC have told me it was processed successfully on their end so I’m unsure as to why I can’t see this massive chunk of money. FYI account number and sort code details are correct however I haven’t received my card yet, but the app is still saying I can add money without my card needing to be activated.
I attempted another transfer of a smaller amount (£10) to see if it was the large sum of money being held and again that’s not in their either, I am now getting slightly worried as I was told it takes 2 hours but it’s now gone over that and I can’t find my money even though it’s successfully left my HSBC account.
Any help would be greatly appreciated.