Money isn’t showing up in new Monzo account

Help
1

Good morning all,

Apologies if this hasn’t been posted in the right place, my first time posting here. I’m a little concerned…

I want to use Monzo as my main bank, I’ve heard good things about it and I’ve been left disappointed previously with my current bank HSBC.

I set up my Monzo account last night and transferred about £2000 into the account so I can add it to my savings pot, I missed the cut off time however it left my HSBC account at 7:34am this morning and it’s still not appearing in my Monzo account.

HSBC have told me it was processed successfully on their end so I’m unsure as to why I can’t see this massive chunk of money. FYI account number and sort code details are correct however I haven’t received my card yet, but the app is still saying I can add money without my card needing to be activated.

I attempted another transfer of a smaller amount (£10) to see if it was the large sum of money being held and again that’s not in their either, I am now getting slightly worried as I was told it takes 2 hours but it’s now gone over that and I can’t find my money even though it’s successfully left my HSBC account.

Any help would be greatly appreciated.

Thanks,

George,

2

Best option is to use the chat support at the bottom of the Help tab and they’ll be able to look into it for you.

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Hello George :wave:

HSBC is a little odd when it comes to making transfers, their checks are quite rigorous.

It can take up to 4 hours for a transfer to arrive from HSBC. So much so that if you nip to the help section of your Monzo app and search HSBC, you’ll see there’s a help section dedicated to it.

I’m sure there’s nothing to worry about and the transfer will arrive shortly.

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4

If you go to the help section of the app and type in HSBC you’ll find an article or two about this. It seems to be a known issue there are delays with HSBC in certain circumstances :neutral_face:

5

Ahh that age old adage “faster payments” clearly for HSBC they can’t understand what “faster” actually means :rofl:

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So I’ve just checked again and the smaller transaction has gone through but my much larger payment is still missing :frowning:

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This will be down to HSBC’s end :disappointed:

We can’t do much about this but if you get the Transaction Reference Number (TRN) from them we can always have a look :female_detective:

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HSBC just phoned. It went through a fraud check, all ok :+1:t3: kind of annoying since they told me it went through fine with 0 checks.

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Glad it’s sorted! They seem to do that quite often which is why we have the Help article in the app!

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