Monzo keeps logging me out!

[Fluffy (Martin)]

Hi guys, It’s my first time posting here so be gentle please.

I go to check my balance and I am very often logged out. This never used to happen to me until recently.

Is anybody else having this problem? I assume its caused by a recent update.

I’ve deleted my widget as was told that would help and it does log me out less, but it still happens.

Anybody got advice or have a similar problem?

Thanks guys,

Fluffy

[alexs (Alex Sherwood)]

Welcome to the community Martin! DW, we’re friendly & duplicate questions aren’t a problem

Here’s Monzo’s update on this issue from earlier today -

Logging out too much. Desperate

Hey Cristian, The fix will be in the next update! We have a bit of a backlog of updates sitting with Apple at the moment. It’s super annoying I know and we’re doing our best to push these through for the public by the end of this week/beginning of next (more likely). When it comes to the login e-mail my best advice would be to wait at least a few minutes in between e-mail requests and make sure you’re clicking the newest version. This shouldn’t affect the functionality of your app. Sit tigh…

[Fluffy (Martin)]

Hi! Thanks for your help!

I didn’t see this, clearly I needed to look closer.

Glad to hear it will be resolved soon.