I’m talking to an adviser called Romeo and the chat has suddenly stopped updating despite showing notifications? I have tried logging out and in again as well as uninstalling and reinstalling the app to no avail. I’m quite urgently trying to see if my card is working so I would really appreciate anyone who can help with either situation!
Can you see the actual chat but only old messages, or you can’t find the chat at all?
I can see old messages from today and it keeps flashing that I have a notification then when I click nothing
Are you on iOS? , can you try uninstalling and reinstalling from the app store, not from iCloud backups.
How do I do that? I uninstalled and reinstalled but I think it’s from iCloud. Also is the number 24/7?
I’m not familiar with iOS, but after the uninstall open the app store and download?
Maybe remove it from your saved/library apps first and then download.
I think the number is only 24/7 for lost and stolen cards , but I’m not sure.
Ahh this is what I did and it still doesn’t work- I’m really afraid as I don’t know whether my card is still working and my balance won’t update so I don’t know how much money I have- what should I do
You can login at web.monzo.com to check you balance.
Do you have another device you can try installing the app on?
Oh thank you so much! I don’t unfortunately
That’s a shame , maybe someone with an iPhone who knows will chime in on how to install.
But after a quick Google,
- Go to Settings --> Storage & iCloud Usage
- Go to the section that says ICLOUD
- Click on Manage Storage
- Click on Joana’s (Your name) iPhone
- At the Backup Options turn off Monzo
- Go to the App Store and try to download the app again. Hopefully, it will start downloading! For me this solved the problem.
Thank you for this! currently waiting to see if i can borrow my sisters phone to try and thank you for the tips - i didnt have monzo listed under my icloud for some reason! Also is it possible that the notifications are a glitch?
No worries, It’s most likely a glitch then especially if there’s no new messages after signing in on a new phone.
Just send a message in the chat saying what’s happening with screenshots if you can and they’ll look into it
Maybe this was causing issues.
ahh awesome! thank you so so much!!