Monzo Chat a contradiction in terms

[Ordog]

That’s annoying. I think I recall a post that stated they show it in most cases where they can, so thankfully it’s not an OS or testing thing like the chat button

Edit: Found it!

@Rika

It’s okay! You will only see a time estimate if we have one that we can be even slightly confident about. There are times and queues where the wait time is either too variable or we just can’t calculate an estimated response time for whatever reason.