Issue: The App won’t load.
Details to reproduce: Tap on the app icon to launch the app, perhaps after restarting your phone (given no one else is reporting, I suspect it’s rare and won’t be that simple to reproduce)
OS: iOS 15.1
Device: iPhone 12 Pro
App Version: 4.8.0
The app has been stuck on this screen whenever I try launching it. If I wait long enough, a loading wheel appears under the Monzo logo.
I’ve tried reinstalling the app, doesn’t fix it. I’ve tried restarting the phone, restarting the app, and force restarting the phone to no avail.
This happened pretty much immediately after I updated the app to version 4.8.0 and had rebooted my phone.
Any further troubleshooting tips would be appreciated. Push notifications are still coming through. I need to get into it today in order to withdraw money from my PayPal pot to replenish my funds from paying my PayPal Credit bill yesterday, else I’ll be charged overdraft fees.
Edit: launching the app from a notification seems to get me into it as a workaround, so I’m now in and have withdrawn funds from PayPal Credit pot, so that issue has been averted.
If I quit the app though and try launching it from the app icon, I get stuck on that screen again. Sending myself more money and tapping on the notification gets me back into the app. If I don’t quit the app, I’ll retain access. How weird.
Edit 2: okay, so this isn’t the fix I thought it was. It might look like I’m in the app, and able to do things but nothing is loading or updating. The withdrawal from my pot isn’t showing up on the feed, and my balance is still negative. The transfers I made from Chase to get in aren’t there either.