Monzo app populating old postal address on account creation

Help Bug Reports
#1

Issue:
I have installed the Monzo app and I’m trying to create a new account. For some reason it auto populates my postal address and it’s an old address which I don’t want the card to be delivered to - the interface gives me no option of changing the postal address. I have tried changing the address in the contacts of the iPhone but no joy.

Details to reproduce:
OS: 15.5
Device: iphone 12 pro
App Version: latest version downooaded from app store

Screenshots:

#3

Have you been a customer before?

If so, you’ll need to reach out to help@monzo.com with from the email you originally had, along with your past address and current address, and they’ll respond to let you know the next steps.

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