Address issues

Help
1

Hi, I’m new to Monzo although my Wife and 2 sons have Monzo accounts, however, I have downloaded the app but when I enter my postcode, the house numbers don’t go high enough for me to enter, even though my Wife and kids were able to.
What may the problem be?

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2

I think something has changed as you’re the third person in a day or two to say the same thing.

Hopefully Monzo will be able to update/fix whatever has changed.

Did they create their accounts when at your current address?

3

Could you ask your wife or son to contact Monzo in app chat and let them know about this issue? There have been a few reports over the last few days about missing addresses on sign up

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4

Hi Revels, Yes they all used the same address.

5

Thanks for the advice, I’ll ask them.

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6

Same thing is happening to me when I try to make an account

7

Email help@monzo.com but it might take a few days for an answer depending how busy they are

8

I have a same issue. Has this been fixed yet?

9

Welcome to the community.

If you are still having these issues, my best guess would be that it hasn’t yet been fixed. You’ll need to email help@monzo.com

10

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