Change address

I am failing to change my address on the application, it’s still stuck on activate card of which the card was sent to my old address and I want to change address so the new card is sent to my current address.

You will need to contact Monzo support through the in-app help for this

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As above, you’ll also need proof of your new address.

Hello, thank you for your response, but the problem is that the app is not giving any other options. I have attached a screenshot of what’s on my screen. I can’t go to support option.

Thank you
Edmorah

Ok I have it, can I send it here?

No, you need to email help@monzo.com from your registered email address explaining why you need to change your address pre card delivery.

They may require a selfie with your ID too, and an explanation why you ordered your card to an alternative address then a few days later changing it - it could look suspicious.

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To clarify this is a community forum filled with other Monzo users, this isn’t for any official support.

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Thank you everyone for the suggestions.

I have followed your advice and done everything you told me , and the problem has been resolved ,thank you so much :smiling_face::smiling_face:

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Thanks for the clarification.

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