Hey All, First time poster - not had any issues with Monzo, having been full Monzo for over a year now until today. This morning I completed on a house sale, with money to be coming my way. Being full Monzo I supplied my Monzo account for this CHAP’s payment. It never arrived.
The solicitors have confirmed it has left there account - and CHAPs should take no more than 3 hours, alas - 7 hours later nothing. Monzo haven’t been overly helpful on app and I cannot get through on the phone line, it just cuts out.
Really stumped on what to do here - I’m 30k missing. Monzo do not answer the phone, and I don’t even have the house to live in anymore!
Anyone else had any issues with Monzo and CHAPS/Same Day Large amounts? I would like some reassurance that they do arrive eventually and that Monzo do not just have a bit pit of large payments that they are keeping to themselves!
Thanks for bearing with,