Could someone help me
I have transferred over £2000 to someone with a Monzo account on Friday and it still not arrived in there account. i was under the impression that any payments made by faster payment must have arrive by 12 am the next working day but it has since past then.
I’ve had a word with Santander and its all clear at their end. It was initially picked up by the fraud team but i have since phoned 3 times since and all can confirm it was sent on Friday. It is now Tuesday and the persons Monzo Account has still not recieved the money.
Looking at the status report i can see that Monzo had issues with bank transfers and i’m wondering if this was the issue.
it was sent through Faster payment and i can confirm the sort code is correct 04 00 04. So i cant figure out whats happened especially with it showing in my Santander account that the money has gone
Anybody got any ideas or know how to help please?
This is a bit urgent as it is to do with their rent : /
Any help would be appreciated