From time to time, various companies (finance companies, letting agencies, etc) asking me to send my statement to prove my salary.
Each and every time, I go and export a PDF statement from the Monzo app, which usually works.
Each and every time, the company asking to send something else, because the monzo statement is useless to them, because the payment reference is missing. I talked to the support about this multiple times during last year. The reponse was always the same: Sorry, we cannot fix this now, the eng team has been notified, blablabla, we are not perfect for everyone, but we are working to be better.
As far as I’m aware, Monzo is currently aiming to convince people to use their Monzo account where they put their salary. As far as I’m aware, renting, applying for loan or mortgage is not an edge case, and also each and every UK bank who had pdf statement could put together a statement, which was ok for the previously mentioned companies. And yes, I can always ask all my employer to give me a piece of paper about my salary and my accounting firm, etc, however if I could get it with one click from my bank, it would make my life bearable.
So please Monzo get your sh*t together and fix the stament, thanks.