Engineer since called back, fixed something their end, app reinstalled and everything ow setup and working.
Not sure what went wrong initially but very impressed with the service and speed of resolution.
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Glad it’s sorted for you!
Is there any way I can use a password so I don’t have to manually type in the magic link onto my phone every time
Every new device it requires you to use a magic link at first. After that it can be a passcode/faceID etc. However, change the device and you need to reuse the magic link again to start with.
Why would you have to manually type out the magic link?
Because my email is only accessible on a desktop
You brought this up yesterday and we went though it in a different topic.
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I was just answering @Chapuys question
I was referring to the below question.
So you wasn’t “just answering a question” you asked it 
Can i ask how you spoke to some one directly i cant seem to get through to any one its all automated - thanks