I’ve downloaded Monzo on a new phone and am unable to log in. Every time I submit my phone number and the verification I receive a something went wrong email.
I’m off on holiday tomorrow and need to get setup.
Hey @Rachelkproctor
It sounds like you’re using the wrong email address, can you log out and try the one associated with your account?
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I thought he phone number was only requested on signing up for a new account?
It is when I’ve swapped phones I’ve entered email address and had magic link emailed to me.
The phone number shouldn’t come up , unless you are trying to sign up again
Make sure to click on Log in and type the same email address you have used on your account . It should work. Let me know how you are getting on.