So I don’t have my email on my phone, but when I sign in to Monzo on my phone I get sent a magic link. This means that I have to go on my laptop, send the magic link via text and then open that link on my phone to then access the app. Admittedly, this doesn’t happen often, but I have uninstalled Monzo a few times this year because I ran out of memory and briefly needed another app. I also swapped phones a couple of times.
Would it be possible to request this link to be sent via other ways like your mobile number, facebook or slack?
Yeah, but it’s one of those roundcube webmail accounts and webmail doesn’t respond well on mobiles. It’s very difficult to open an email as it always thinks I’m selecting instead of opening it.
Either way, I would prefer to receive the link via text instead of email.
Yeah, I understand that. I’d also like alternatives to “magic links”, as they so fully rely on your email account, and there are quite a selection of potential use cases were you may not have access to that. Allowing the use of passwords might not be a bad idea…
For text messages specifically, though: Text messages are so easy to intercept, redirect, and manipulate, that I think any use of text messaging in relation to authentication needs to stop.
Yeah, I appreciate the issue with text messages. 2 factor authentication (like authy) could be a good alternative instead of magic links though. I think people should be given the option.
Maybe we could set up a poll and see what people think?
The worse thing was when RBS gave me a sheet of signal codes to authenticate any fax instructions I sent them. A page of numbers where you crossed one off with a pen each time before using the next one in sequence
I remember years ago your branch would give you on request blotting paper with your cheque book so you could use a fountain pen…the blotting paper was a lovely cream colour
Fidor UK use mTAN and their customers often complain and wish they would use email instead.
Personally I see issues with both…no phone signal but on wifi you prefer email, poor data connection you prefer text…so why not have multiple options and user select the one they prefer!
This is what I have to use back home and loathe it. Recently they’ve changed to allow fingerprint login but you still need it to do transfers. I hate paying anyone, it’s too much effort.