Loqbox discussion thread

(Dan) #1

Finished my LOQBOX after 12 months. Not sure what impact it has had on my credit, but the process to withdraw the funds is a heck of a lot more complicated than I thought.

Firstly it takes three workings days for each deposit to clear. This can feel like a lifetime when you’re trying to withdraw.

You can only withdraw to one of their ‘partner banks’ for free. I emailed LOQBOX a few weeks ago to ask what the partner banks were and never had a response, disappointingly. You can also pay £30 to deposit your savings into an existing current account.

Naturally I elected to open a new bank. The choices are RBS, NatWest & TSB. I selected RBS, and the application process is painfully outdated, and now I have to wait several working days for RBS to tell me if I can have a bank account with them (no instant decision offered or given).

The exit procedure seems a bit :poop:. I get LOQBOX needs to make money, but I’m one of those people that needs access to these savings so I can get on with buying my wedding ring :see_no_evil: and didn’t really want to pay to access my savings sooner rather than later. If I had known RBS would not give a same day decision, I probably would have considered TSB/NatWest if they offered same day opening.

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:newspaper: How have Monzo changed the ethics of personal finance for the better? - LOQBOX
(Dan) #2

An update on my journey after unlocking my LOQBOX.

So RBS opened my account four days later.

I then had to wait for my card to arrive, which arrived the next day, then my PIN separately today. Once I received my card I could then register for online banking (as this would be the first time the account number and sort code would become known to me). When I got my card I was able to tell LOQBOX my account details so that they could transfer the money into my new account.

I want to transfer the money from RBS to Monzo. The online account is immediately heavily limited as I am forced to order a chip and PIN reader to unlock full features of the app. The chip and PIN reader takes 7 working days to arrive. When I receive the chip and PIN reader I’ll be able to make a payment from RBS to Monzo online.

In a bid to speed time up, I rang up, was put through immediately which was a surprise, I was asked about 7 security questions, only to be told I cannot make any payments over the phone because the account has been opened for less than 30 days, and that I must go into a branch (nearest branch over 40 miles away) with photo ID to make a bank transfer payment.

At this point I’m just going to withdraw the money at an ATM and pay it into my other current account and then transfer to Monzo. I cannot wait to close RBS. Monzo, please never be like this! Also this experience has heavily impacted my desire to go through LOQBOX again as I never wanted a new bank account, nor did I want to pay £30.00 for the privilege to access my savings directly into my existing current account, which I’m sure LOQBOX made interest on for the duration of holding my savings.

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(Richard Cook) #3

Hi @Stockleyo, thanks for sharing!

I’ve split your posts out into their own thread. Let’s use this as the ‘main’ Loqbox thread from now on.

(Stephen Morris) #4

I met the guys from LOQBOX a few years ago when I was working at one of those partner banks. I thought it was an interesting concept, albeit one that I thought could prove a challenge to sell.

I’m not sure they make a lot of - or any - money from deposits. It’s all instant access (as you can cancel during the term and get everything back) and so their main income is from affiliate deals with TSB and RBS. If you choose to opt-out of that stage, the £30 fee is in lieu of them not receiving that payment.

I don’t think they’ve always communicated that very well. They do now, but I don’t know what the info was like when you opened your account. But even if the info is there, there’s a risk that people won’t remember that detail 12 months later and LOQBOX should do all they can to make that clear towards the end of the term so people can start planning accordingly.

It seems like quite an innovative product which is let down by involving legacy banks at the end of the process.

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#5

I don’t have LOQBOX myself, though I have just sent them a message through their website asking what their offerings are in terms of accounts to be opened. After all, the website says RBS, TSB and NatWest are some of the banks they work with, not all of the banks they work with; however, there is no other mention of banks they work with anywhere else on the site that I could find. I also asked what offerings they provide for each bank, but from what @Stockleyo says, it sounds like they’re just opening a current (or basic) account with these banks, not savings accounts.

I already have a current account that I’m quite happy with so I don’t see the free offering as very appealing if this is the case. Does anyone who’s used the “Premium” feature of paying into an existing account know whether you pay the £30 upon starting with LOQBOX or whenever you take the money out? I would assume you pay at the start, but you know what they say about making assumptions! :laughing:

#7

You don’t pay at the start, and if I recall well you’ll be asked at the end of your LOQBOX agreement or if you choose to ‘unlock’ earlier as you supposedly have the choice to end the agreement at any point.

(Emma (still not the app)) #8

It’s how they make their money. At the end of the lock period they get a referral fee from the bank you then open an account with to get your money back

#9

Oh, I understand that that’s where their income comes from; they have costs to cover just like any other business. I wanted to know what their new account offerings were in terms of the free version and how and when the £30 fee is to be paid, not why I have to pay it :smile:

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#11

Here’s the response from LOQBOX regarding available providers:

With regards to Pockit, you can go through Pockit themselves for £9.99. Presumably this automates everything for you with regard to where the money goes so you don’t have to wait ages for the account to set up.

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#12

You also have to pay the Pockit fee of 99p to pay out every month as well as the £9.99 up front fee.
That’s about £21 total for the year.

I think the best option is to do it with Loqbox directly then when the 12 months is up, pay it out to Pockit and transfer to the account you use, which as far as I can tell would only cost you 99p. I’m not too familiar with Pockit though so I might be missing something.

#13

I’m about to sign up to Loqbox, anyone have a referral code/ ‘friend invite code’?

#14

Here’s mine

Edit: please use the referral link in the post below

#15

Cheers, signed up.

Here’s mine for anyone else wanting to sign up:

I get £5 for everyone who signs up and makes a payment, I don’t think you get anything. :man_shrugging: