LoqBox has informed it users on the 20thnof February it has become a victim of a Cyberatack.
We are writing to inform you of a cyber-attack on the LOQBOX computer system.
We became aware of the attack very shortly after it happened on 20 February 2020 at which point we immediately took steps to protect the system and your personal information. We also appointed cyber-security experts to help us find out how it happened and whether our customers were at risk.
Since the attack, we have been working to establish the extent of the issue. We could not contact you until we knew how you had been affected. Based on the findings of our investigation, which is still ongoing, it is extremely likely that some of our customers’ personal information has been compromised by the attackers.
We are deeply sorry to inform you that this included some of your personal information, such as your name, postal address, date of birth, email address, phone number and the following payment information linked to your LOQBOX:
• the first six and last four digits of your 16-digit card number; and
• your card expiry date.
This information on its own cannot be used to access your bank accounts or other accounts. However, it could be used for “phishing” scams. This is where an individual or someone posing as a legitimate business lures you into providing sensitive information such as usernames and passwords. We need you to be aware of this so that you can take any necessary precautions against this, including some of the steps listed below.
Please be assured that all LOQBOX Funds remain absolutely secure and whilst we are deeply concerned about what has happened, the business is still functioning completely as normal.
We are doing everything we can to understand how this happened. We know from our security experts that this was a sophisticated attack. We constantly monitor our systems but have now taken further steps to improve the defences of the LOQBOX computer system. We are also liaising with the relevant regulators and have reported the incident to the police.
Should I replace my cards instantly?