Login details

[Abdel]

Hello
I have issues with my Login account is asking for emails verification but when l put my email l don’t receive anything and my email is correct.l need to log to my bank account
Thank you

[anon75400416]

What email platform do you use?

[davidwalton (Hot Coral Analyst)]

Hi @Abdel & welcome

Please check the 4th section in this post:

Monzo App sign-up/login/access issues - common things to try

There have been several reports of users being unable to run the app (before sign-up is complete) and also after sign-up/verification has been done. There are several common causes for these situations, detailed below:- Monzo App fails to run, or closes, on first run before initial account sign-up can be achieved: Is your default Camera app on your device working? Monzo needs access to the camera for proof of ID upload and a video selfie for verification purposes Is your Sound ‘On’ (not on …

[Abdel]

Hello
Thank you for your answer l ready set up everything l have my bank account ready but the problem my son has delete the app and when I did download again is asking for my email to send a verification when I do that it comes with check you email for a link but I never received the email l m trying since yesterday
Thank you

[Anarchist (Press ‘Help’ search ‘Contact us’ or email help@monzo.com or call 0800 802 1281)]

So

@anon75400416

What email platform do you use?

If it’s iCloud, try checking your spam folder in a browser.

[Abdel]

I’m using gmail I did check spam