Login details

[Abdel]

Hello
I have issues with my Login account is asking for emails verification but when l put my email l don’t receive anything and my email is correct.l need to log to my bank account
Thank you

[anon75400416]

What email platform do you use?

[davidwalton (Award Winning Hot Coral Analyst)]

Hi @Abdel & welcome

Please check the 4th section in this post:

Monzo App sign-up/login/access issues - common things to try

There have been several reports of users being unable to run the app (before sign-up is complete) and also after sign-up/verification has been done. There are several common causes for these situations, detailed below:- (Recent changes to the Monzo app suggest a check for VPN activity may be used when signing up for an account. Disable any VPN while applying just to be sure) Monzo App fails to run, or closes, on first run before initial account sign-up can be achieved: Is your default Camer…

[Abdel]

Hello
Thank you for your answer l ready set up everything l have my bank account ready but the problem my son has delete the app and when I did download again is asking for my email to send a verification when I do that it comes with check you email for a link but I never received the email l m trying since yesterday
Thank you

[Anarchist (Press ‘Help’ search ‘Contact us’ or email help@monzo.com or call 0800 802 1281)]

So

@anon75400416

What email platform do you use?

If it’s iCloud, try checking your spam folder in a browser.

[Abdel]

I’m using gmail I did check spam