Anyone aware of any UK Law regarding banks requesting retailers to keep cards when the pin is locked in store?
So been away in Europe, come back to the UK and I go to buy something in the airport. Had a complete mind blank and forgot my pin and got it wrong three times. Informed by the retailer that the till has told them that they have to keep my card, cut it up and send it to the bank.
I’m too tired to argue too hard about it, speak to the manager and he says it’s against the law for him to let me take the card. In hindsight I should have asked which law.
Anyway, card frozen via the app and requested a new one. Informed Monzo via the app but they haven’t heard of such a thing before.