My partner has been unable to access her Monzo A/C for the last 8 days!
She’s tried everything possible, included in the help topics. She had an email from Jackson last Wednesday, (today is Saturday) who suggested she call. She’s tried that for the last two days and has given up after waiting for a reply for 40 mins or more.
She’s logged out and back in, but never received the magic link email. Yes, she has looked for a Monzo email in her Junk folder.
As one of the original account holders before Monzo went mega, it was refreshing to finally have a bank that didn’t behave like a traditional bank. But oh, how the worm has turned.
Frankly this needs fixing. Unless your corporate aim is to become just another bank.
Both of us are incensed. No one likes to be taken for a fool and we both feel hugely disappointed by Monzo’a apparent lack of interest in supporting its customers. Which was one of the key reasons we both opened Monzo accounts.
It will be interesting to find out if even this post in the community, not only elicits a response, but some action that allows my partner to access her money.