Hello, I have an account already. But recently changed my phone number, dont think my Monzo account details where up to date. When I try to login to my account on my new phone which i got yesterday the system asks for my phone number after asking for my email. When I add my number, and get the code the system says unable to find that number.
How do I get back in to my account if the phone number on file is incorrect?
Call the number on the back of your card or email help@monzo.com
It sounds like youāre using the wrong email to login if itās asking to register a phone number.
Thanks BethS, I tap login and then it asks for my email, I put that in, get the email, click on the button, it opens the app, asks for my phone number and when I add it in it sends a code, I add the code and it says cant find that numberā¦?
Wonder if thereās an issue as thatās 2 tonight who say they definitely chose log in and it seems to be asking for a phone number
This has been for a few days now! I will try some other email addresses but I am pretty I have the right email address!
Other thread has just discovered they were using the wrong email
Search your emails and double check. When sign in does not recognise the email it moves you onto sign up - or at least it used to.
Iāve fallen foul of this before. It has to be the email you originally signed up with.