Hi fellow Monzo-ers,
I was at gig in Wood Green, N22 on Friday evening (24/6/19) and lost my card. I logged on the the app as soon as I realised and froze it but received a message from someone saying they’d found it and were handing it into the bar. By this time I had left and decided it would was ok as the card had been cancelled, thinking I could contact the venue the next day to let them know.
On Saturday morning around 4am the card was used somewhere around Convent Garden; luckily it was declined as the card had been frozen. This morning (Monday 24/6/2019) I received an e-mail from TFL saying they were charging me £5 for a transaction from Saturday, and this evening one saying £7 for a transaction from Sunday.
I’ve chatted through the app with someone from Monzo and they’ve said TFL transactions don’t register whether cards are activated or not until a few days later, which is making me slightly concerned as the card has been frozen.
I was wondering if someone could answer these questions for me:
1). Will TFL refund that money after they realise the card is frozen?
2). When will whoever is using my card be prohibited from doing so outright?
3). Has anyone else been in a similar position to this before?
Any other help would be massively appreciated!
Thanks in advance,