I have just been accepted for monzo plus and my card is on it’s way, but I have selected to have travel money as a add on. It says if you lose your card you can get up to £1000 transferred to you but I cant see this option on the app. Does anyone know how you would get the emergency cash please
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This is a good question. I’d be interested to know. I hope it’s automated so there’s no delay?
I would expect the option to only appear once you have frozen and cancelled your card
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My guess is your need to speak to cops. As it’s still in its infancy
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If this is the case maybe they can (if not already) add something that automatically places queries regarding emergency cash into the urgent queue.
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Ok and thank you for your replies. I haven’t lost my card or anything but I just tried looking for the option incase I did while I was away and couldn’t find it. As I’m paying for it I wanted to know if it was easy to access if I did ever lose my card but by the looks of it it’s not unless like what’s been said it will appear if I froze my card but that’s not a guarantee it will. Suppose I will have to speak to someone from monzo and see what they say
Judging by the T&Cs I’d say it’s going to be a manual cops job at the moment possibly via a 3rd party provider - possibly MasterCard Services
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