Something happened to me last night.
I contacted Monzo support as I had experienced a problem that I had seen being mentioned on the community forum by other Monzo users
I was greeted by @BethS. Of whom frequently posts on the forum. Who managed to get everything done within minutes.
The point I want to make is this :
I am talking to my bank, and I knew the person that was helping me. In a sense, it was like I was talking to a friend.
I didn’t make a point that it was “me” from the forum, however at the end of the conversation. Beth gave a polite “see you about on the forum”
This was an epic moment
Monzo, you have got me for life.
Worth noting: I’ve never spoken to a COop that I have recognised from being on the forum before. Haven’t had to contact in app chat much!