Something happened to me last night.
I contacted Monzo support as I had experienced a problem that I had seen being mentioned on the community forum by other Monzo users
I was greeted by @BethS. Of whom frequently posts on the forum. Who managed to get everything done within minutes.
The point I want to make is this :
I am talking to my bank, and I knew the person that was helping me. In a sense, it was like I was talking to a friend.
I didnāt make a point that it was āmeā from the forum, however at the end of the conversation. Beth gave a polite āsee you about on the forumā
This was an epic moment
Monzo, you have got me for life.
X
Worth noting: Iāve never spoken to a COop that I have recognised from being on the forum before. Havenāt had to contact in app chat much!