If the cash machine was a LINK one then it won’t work
I was told by Monzo that it isn’t important to update your PIN, it’s only advised. So don’t feel that it needs to be done urgently.
Support has been known to be slow at times. Generally a few hours maximum is considered normal. How long have you been waiting and have you tried calling Monzo?
Anarchist
(Press ‘Help’ search ‘Contact us’ or email help@monzo.com or call 0800 802 1281)
8
I’d wait for a response. They did say in the email that people who were out of the UK could wait until they returned, so I don’t think it’s urgent, or maybe not even necessary. I did mine at a TSB last week as I was passing one, and there was no queue. I wouldn’t have bothered otherwise.
It really is unacceptable for responses to take hours and to have to deal with different cops every time it is taken over from the last agent @leah ? @emma_mondo@tom
Just to clarify this, it will work in a LINK ATM if it also has the mastercard logo. LINK and mastercard aren’t mutually exclusive on ATMs. The mastercard logo is the key for the ATM working or not with the Monzo card