My partner and I are having issues setting up the joint account. We have both received our cards and activated them.
The joint account isnāt showing up in either of our apps, weāve logged out, deleted and reinstalled the app but still canāt see anything regarding the joint account.
Anyone else experiencing this issue?
Exactly the same for me and my partner. Did all the same as you but nothing. Iāve asked support now
Curious why you force people to wait till their joint account card has arrived before making it useable? I have no intention of using the card and just want access to the account details for payments in and out (salary / debits).
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My wifeās joint card arrived today, but mine didnāt! God damn it!
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That is gutting!!
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Also made the rookie mistake of putting my wifeās cards side by sideā¦ and then having no idea which was the joint and personal! haha.
Same expiry, same card number aside from 4 numbers - Canāt wait for the updated cards to arrive!
Also canāt transfer any money to the account until BOTH cards have been activated.
Thatās a little annoying, but appreciate it only really affect the first 2/3 days.
Forgot to mention, I was able to clear it by tapping anywhere on screen.
Some people have been using sharpies to mark the difference until the new cards arrive. Personally I have no plans to use my personal card so I donāt have it in my wallet although itās on Apple Pay just incase
I wasnāt 
maybe thatās because Iām on an iPhone X &/or with the beta iOS.
You need a proper phone like the 8.
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I can clear it on iOS 12 by tapping anywhere on the screen but Iām on iPhone 7 so could be an X thing
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Itās not a joint account thing, this has been true of all Monzo accounts since day 1. If you saw this weeks staff Q&A thread, youāll know itās something theyāre looking at changing in the future.
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Feedback from me and partner:
Not clear how to activate joint card. Boyfriend searched āactivate cardā in Help and ended up trying to do something to his sole account. I got through by selecting Create Joint Account which isnāt logical as weād already created it.
Not easy/obvious to toggle between accounts.
Help for joint accounts needs updating:
I disagree with needing a PIN to move money between my own accounts.
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Iām not quite sure how joint accounts work with other banks, do you not need a PIN or a confirmation/ OTP to move money across? I think this might be in place because not everyone has Touch ID lock on the Monzo app and it technically does involve moving money between accounts. Maybe a toggle?
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Regardless of which account I move it to, Iām still able to access the money. If I was moving it to an account that I couldnāt access, then yes, absolutely would need a PIN/Touch ID to confirm. However if I mistakenly move money from my sole to joint account, I can simply move it back. Happy with a toggle to switch the PIN requirement off, just not sure you would need it at all.
So just to confirm, we canāt move money into the joint account until the card arrives? Was thinking of using the weekend to move all the DDs across but not got the card yet.
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If that is a question, then yes.
Until you activate your card, you canāt move money into the joint account (I tried this morning).
Hence the question mark lol - thanks
Haha - I wasnāt sure if youād tried already, and was looking for confirmation.
Also worth noting that BOTH cards need to be activated.
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A little proposal to make transfers between personal <ā> joint account more distinguishable in the joint account feed. Maybe a separate logo 
or at the very least, it doesnāt make much sense to have the corresponding transaction logo as my initial with my tiny avatar on top of it. Could just make the logo entirely my avatar? 
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