Labs Feedback: Joint Accounts 🤝

[Jackcrwhitney (Jack)]

@anon38274058

joint account has now been cancelled for me, I was asked to log out and log back in and now I’m getting the following error:

Did they acidently delete your personal account?

[antbo]

I don’t think she received either push message or notification. Wonder whether we just need to wait.

The OP says that the invitee automatically gets the labs joint account option switched on.

[anon38274058]

I don’t think so but honestly, who knows at this point?

[anon27669139]

I want the ability to disable push notifications for spend on the other users card.

It’s super annoying that I will get a push notification for all of my partners spending and she gets a notification for all of mine.

There’s already notification overload from every app, I don’t need this on top of that. If I want to see what’s been spent I can just go on the feed!

[Rat_au_van (Em)]

Is there no turn off notifications toggle in joint?

[anon27669139]

There is, but it looks like it’s all or nothing. I still want to see mine, just not what’s been spent by the other person.

[Jackcrwhitney (Jack)]

I can 100% see how this would be annoying, should be able to disable notifications for the other users card transcations etc but keep stuff like if they setup a direct debit.

[Jackcrwhitney (Jack)]

@Rickynos

Just waiting for my better half to sign up to Monzo then JA all the way, can’t wait.

One functionality I’ve not seen talked about yet is the ability to pay for something from my current account and later move that transaction to the joint account.

Im thinking of paying for some drinks, which I normally do contactless on my phone, this comes out of my personal account. Then back at the table I selected the transaction and ‘move’ it over to the joint account. In other words the joint account reimburses my account for the drinks.

What do we think?

@Rat_au_van

Can’t you just use your joint account card on your phone?

It’s great for that time when you accidentally pay on the wrong card, especially considering the cards do look quite similar and you may be in a rush. I’m sure they could build some slick feature for this

[M1cky (Micky)]

I like the notifications from the joint account but I guess it could become annoying.

Its funny that you’d want to keep notifications just for your own spending though, I mean you know when you’ve just spent £40 on petrol because you’re still standing there in the petrol station when the notification comes through.

[Jackcrwhitney (Jack)]

I’ve picked up a few things from reading this thread, it ties into some other items mentioned on the forum:

@cookywook

Touch/Fingerprint ID may misbehave (iOS and Android)

• TBD. To fix: disable and re-enable Touch ID in your settings

The card settings and overall account / app settings need to be re arranged, it doesn’t make sense for the app lock (touch ID) to appear under the card settings. As both cards are within the same app so having the option in two places is confusing? Link to previous discussion: Locations for various settings [iOS]

@cookywook

You need to have P2P payments enabled to sign up

• Fix coming soon

I understand a fix is coming soon, but shouldn’t payments with friends be an option to enable during the app signup workflow as people often don’t know they need to go into the card settings to enable? Unless it asks them as soon as they open the payments tab for the first time?

There was something else but I can’t remember right now… I’ll post again when I remember .

[anon75468539]

Question: Will the ability to sign up to a Joint Account be opened for couples where one partner isn’t currently a customer? I use Monzo as my main current account but my SO doesn’t. We’d like a joint Monzo account but since she wouldn’t be using a personal current account with Monzo it doesn’t make sense for her to sign up for one of those.

[Jackcrwhitney (Jack)]

@anon75468539

Question: Will the ability to sign up to a Joint Account be opened for couples where one partner isn’t currently a customer? I use Monzo as my main current account but my SO doesn’t. We’d like a joint Monzo account but since she wouldn’t be using a personal current account with Monzo it doesn’t make sense for her to sign up for one of those.

At the moment both parties have to have a personal account before they can have a joint. She doesn’t have to use it though if she doesn’t want.

[anon75468539]

Yeah I’m aware at the moment it isn’t, I’m just wondering over whether in the future it will be possible. It seems a bit futile to create another current account she doesn’t want just to get one that she does.

[anon64942097]

@cookywook

Long answer: we don’t yet report joint accounts to our Credit Reference Agency (CallCredit). However, once we do, the two owners’ credit files will be linked together, and this would have an effect on their respective credit scores.

When do you think you’ll start reporting this (days, weeks, months)? I’m currently applying for a mortgage, for which I expect to have a decision within 2 weeks so I want to make sure there’s no change to my credit report.

[Rat_au_van (Em)]

They’ve said they have no plans to change it

[Jackcrwhitney (Jack)]

Personally I’d play it safe and wait two weeks at least you know the joint account will be even better by then as they will have made more improvements

[anon34262427]

Greetings all

Me and the wife have been using joint account for a few weeks now, here are some of my observations. We both like the joint account, and in its present state its very usable. (no issues with crashing or refused payments)

However here is a list of things that would be really nice improvements (none of these are deal breakers, just added friction.)

Regular payments:
Creating a regular payment to go to the joint account is not obvious. The only way I can see is to:

1. long press on the account button
2. write down the sort/account number
3. navigate to the payments tab
4. send via bank transfer
   Can we either have a radio button on the “move money” option, or a + button in the scheduled payment area.

(as a side note, setting up a regular payment to another monzo account requires knowing their sort/account number, can we add a “regular payment” radio button to the “pay contacts” journey? it seems jarring that adhoc payments are so friction free, but regular payments are such a pain.)

Telling which account you are in
Can we have a different colour scheme for the joint account? (that obviously has a large UX knock on) failing that can we liberally sprinkle “joint” everywhere like “joint account balance” “joint summary”,

Shared pots
This I assume has been raised before. Shared pots would be really useful for us (for example creating a pot for a child’s birthday, holiday, christmas fund etc)

Lack of burndown spending chart
The account balance over time graph at the top of the home page is really useful. I know the data is sorta displayed in the spending tab, but it is really useful.

main account pot summary
In the spending summary for pots in the main (non joint account) appears to the wrong way round. When you withdraw money from the pot it appears in green with a +(ie +£100) which is misleading as it looks like you are adding money to the pot.

I’m not sure if thats a bug in the joint account build, or the normal as well.

Version: IOS 2.5.0(431)

Thanks, keep up the good work!

[anon75468539]

That’s a shame, thank you.

[alexs (Alex Sherwood)]

My joint account (which I opened in order to check out the functionality), has just been closed

[anon27669139]

@tomsr

Yes! It’s super simple and already available.

I just tried this, and when I’m in my Joint Account, the text still says “How much would you like to add to your Joint Account”. I think this is supposed to say “How much would you like to add to your Personal Account”.