I requested this here but apparently the decision to open the window in that screen was deliberate
I agree with that. Doesn’t feel very intuitive and not being able to use the back button is also a bit annoying.
James - in the mix
Card declined at gigsandtours.com.
Error message: Something about bank declining the card transaction.
(Sorry I didn’t save the error message in time)
Did the app show anything? If not it’s worth checking with the support team to see if they see anything
Anyone else had problems at Sainsbury’s “Pay at pump”? Twice now I’ve filled up, paid using my monzo card and got a notification to say that I’ve spent ‘£1’, which I was told is the authorisation payment. It rectifies itself in a few days but of course my balance doesn’t show properly for a few days so I can’t really see how much money is left on the card,
Pay at Pumps aren’t officially supported due to that reason. As your card details are taken prior to fuel delivery, Monzo don’t know exactly how much you are taking, and nor do Sainsbury’s. The best way over this is to pay in the kiosk where possible, failing that add a note to the transaction for the amount once you have fuelled up.
Following on from Ben’s post. I think
this is an offline transaction (someone else will confirm this) & that’s why only the authorization charge is made.
I tried to highlight the problems these transactions cause here
Not offline because the authorisation is there. This is simply a case of the final amount not being known at the time of auth (you insert your card before vending begins).
The final amount is then made known to Monzo during presentment of the final charge at some time between that night and a few weeks later.
For pay at kiosk, the final amount is known at the time of authorisation so the full amount can be made known to Monzo and held until the presentment and settlement of that same charge.
There’s recent changes to the way “AFD” - Automatic Fuel Dispense transactions are handled (though it also very much depends on the fuel pump in use)… The modern way is for the pump to ask for a maximum to be authorised (e.g. £100). If the card does not have that amount, rather than decline, a response containing the amount “available to spend” is returned instead, and the fuel dispenser will only dispense that amount, maximum. If the user end up dispensing less than what was authorised, I believe an adjustment advice is sent afterwards.
That’s interesting, thanks for sharing that.
In those cases, I would prefer Monzo to report the available amount from the transport target, providing that amount is actually available on the card.
Tried to withdraw a non note value amount (£6) from a Post Office counter, the card was reported to the teller as signature-only (and thus declined) when inserted with the chip, did not read as contactless. Card works as normal elsewhere, and I’m pretty sure I’ve used it to pay for postage at the Post Office before, so this is probably some you’re-trying-to-withdraw-cash-so-we’re-gong-to-be-difficult weirdness.
Yes, the Monzo Alpha/Beta cards do not work for almost any kind of over the counter cash or supermarket cashback. It works for normal payments at the Post Office as well as cash at ATMs.
Touch ID bug. I’ve noticed that when you close the app and go back even after 10 minutes of either having the phone locked or on other apps it’s going straight from the blurred screen to full access without asking for any verification from Touch ID. I even used non Touch ID fingers and it allowed full access to the app. Hopefully this can be set up to lock after a few minutes or so of inactivity / app closed, to prevent unwanted eyes accessing the app?
(Here’s a photo of a similar setting that could be used - Lloyds Bank)
That’s strange, when I enable Touch ID, I have to scan my fingerprint every time I try to open the app, even if I’ve scanned, closed & then reopened app all within less than 10 seconds.
There were some bugs when this feature was first launched, are you using the latest version of the app?
Yes, I thought it used to do that! I’m running version 1.8.
Could you ask the support team about that (there’s chat in the app or you can email email@example.com) & let us know what they say?
I’ve let know and there’s an engineer looking into it now.
I tried making a payment on Fiverr and I got the following message
I did do a search and it doesn’t look like anyone has already reported an issue about trying to make a payment on Fiverr.
Caveat: Monzo says on their status page that card payments are failing temporarily
Update: 22:19pm - working
Message From Monzo
“So sorry it has been so long. Just to let you know that our engineers have flagged it as a bug on their end, and should release an update to fix the issue in our next update.”